Customer Raves

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Julie in kids' shoes was so great with my son. She was kind and so helpful. Great customer service. Lindsey Nielson

Facebook

Amazing customer service from Jim and Ken, the minute I made it to the shoe department, I was greeted with the most amazing customer service experience when it comes to retail. Mr. Jim took the time to make sure I found the exact shoe I needed while explaining why and how the shoe would help me start my running journey. While Jim would be in the back looking for my enormous shoe size, ken took it upon himself to give me even more pointers on future shoes I may be interested in, tips to form healthy habits on this running journey, as well as recommend some slides to help with aftercare when I'm finished running. All in all, a great experience, and I can't wait to return. Thanks, Jim and Ken!!! Brandon Brown

Facebook

We had a wonderful experience yesterday at VP Shoes. Our son is a tip-toe walker and wears an insert in his shoes to help. Becky Mills went above and beyond to make sure we had the perfect pair of back-to-school shoes that would accommodate his needs. We were very thankful for her kindness! Heather Lynn

Facebook

Great Service! Very helpful sales team! Bill Tyndall

Facebook

I love the customer service here. I trusted them to help me purchase shoes for my kids. Shop local. Angie DiPietro

Facebook

My experience on Saturday was second to none. This is a company that has a strong culture and core values to deliver the customer service that they provide. Upon walking into the store, I asked two of the salesmen on the floor for Allen, who is very knowledgeable when fitting running/ athletic shoes. Even when asking them for another associate whom I was recommended by other customers, they did not flinch or assume any negative body language knowing the sale would go to another associate. This was a great sign right away. During the consultation, the customer service and knowledge of the correct shoes for my body were second to one. I highly recommend it. Thanks! Jay Doaty

Google

The saleswoman was incredible. She sized my son and me and got us hooked up with the perfect fitting shoes for our imperfect feet! Thank you so much! Shelby Lachmann

Google

I stopped in on a very busy Sunday. The female employee who helped us was beautiful. She helped us for a long time and gave us her full attention without becoming impatient or annoyed. I ended up buying two pairs of shoes. I will be going back for fall shoes for all 5 of us! Victoria White

Google

We had an excellent experience at Vernon Powell Shoes today. A young man tried to help me find steel-toed work shoes (tough to find in ladies' sizes). I didn't find what I needed, so we went to the men's work shoes where Jim helped me find the perfect shoes. Jim is extremely knowledgeable, friendly, and helpful. Also, he helped my husband find the proper insoles for his work boots! We would give Him six stars if possible. Outstanding customer service! We highly recommend Vernon Powell Shoes and Jim for excellent customer service all-around. Keep up the good work, Jim! Victoria Taylor

Google

My wife and I had a wonderful experience while buying shoes. We were waited on by a fellow named Kevin, a great person, and salesman, and he should be commended. Larry Thorton

Google

Rick did an excellent job helping me find the right shoes for my job and was very friendly. The entire experience was smooth and thoroughly enjoyable! Matt

Salisbury

I went into the store this past Sunday April 2^nd. I was there for a bit looking at the Brighton Collection with out any assistance. Kay walked up and asked me if I was being helped. I told her no and she apologized and did her best to assist me. She was a great help and I purchased more than I planned to. I now have her name and will call to see if she is working so, that she may help me in the future. Kudos to Kay. She has a customer for life now. Melanie C.

Salisbury, MD

I had a great experience shoe shopping, which is something I hate doing. Devon was great. He was very knowledgeable of the different brands and styles of sneakers. He suggested sneakers that he thought would worked for me. I tried on many pairs of shoes and felt no pressure to buy. Devon was friendly, courteous and respectful. Thank you for having valued employees working for you. Brenda

Salisbury

Devon. What a great time and a fabulous help. Would drive there any day to buy from him Martha

Lewes

Devon at Salisbury Vernon Powell is amazing!!! A week ago I bought a pair of Hoka Transport shoes that where super cute, however when I wore them at home they started hurting my feet a lot. I honestly thought I wasn't going to be able to return them due to me altering the shoe laces kind of lol. I was just going to be out 140 dollars I guessed. However, when I came to the store to try and return the shoes. Devon was so accommodating and friendly. He processed my return and even spent thirty minutes with me trying to find the right shoe! He helped me with several different shoes and sizes! He was extremely patient and friendly, it felt like I was visiting a friend and not a sales person. I will for sure be back to shop again with Devon!
David M. David M

Salisbury

Nicky is an outstanding employee. She made sure we understood the differences in various brands,
measured our feet to check our sizes and answered our too many questions. I'd hire her for any customer services and make her the supervisor.
R. Goodman

Rehoboth

This positive feedback is long overdue since it happened when I bought shoes before Christmas. I came to the store, not knowing exactly what I wanted and was greeted cheerfully by Devon. He suggested that I take a look around and told me about the sale room and he tried to find out exactly what I was looking for, of course when I came back to him and said now I have a better idea he was very helpful and he was very thorough. He is gifted and asking questions and very good with details and observations of customers. I was thrilled with my new pair of shoes and really hope that you were reward him in someway for his excellent customer service . Deborah

Salisbury

I went in to do an exchange and was immediately greeted when I came in. I was helped by Alysia and she was so kind and thoughtful and made the experience quick and easy. By far the best customer service! Elyse

Rehoboth

We had an amazing experience at the Rehobeth Beach store. Away on a girls trip two of us needed new Hokas. Richard was our salesperson and he was awesome. So patient with a bunch of crazy ladies! His knowledge of the product was amazing and we all ended up buying shoes! We had such a fun time buying shoes thanks to Richard. Highly recommend him for his knowledge, professionalism and overall just such a nice person! elizabeth lee

rehobeth beach

I needed to buy a pair of new walking shoes because of neuropathy issues sustained from an injury. My salesperson was Nicky who was very knowledgeable and helped me select a pair of shoes that fit comfortably. I would recommend anyone reading this to consider shopping at this location. Randy

DE

Devin sold me the most perfect pair of shoes today! I don't really do sales people well. He was unassuming in his approach and then he talked to me about shoes (what the wealth of knowledge) I immediately felt comfortable. He did not rush or impose. I will be back and Devin will always be my sales person! Shannon Brady

Salisbury

What great customer service! I had a special request and they were happy to accommodate me. I was so happy to get their phone call when the item came in! Helen Hoctor

Lewes